Programs and Services

The Village of Hamburg Police is proud of the services we have to offer to the community. In addition to our regular duties, the Police Department offers a variety of other valuable services. We ask you to use this guide to discover what these services are and to utilize them in anyway that they may assist you. For more information, please call our administrative offices at 649-4501 anytime Monday - Friday between 8:30 AM and 4:30 PM. At all other times an officer can be reached by calling the Town of Hamburg Dispatch Center at 648-5111.

 Emergencies Dial: 9-1-1

What is 9-1-1?

9-1-1 is the universal emergency telephone number that you can dial 24 hours a day for police, fire, or emergency medical services.

When should I dial 9-1-1?

Dial 9-1-1 immediately when life or property is in imminent danger. Don’t wait for someone else to make the call.

Where can I dial 9-1-1?

9-1-1 is a free call and can be dialed from any home, coin or cellular car phone. (In Erie County if you have a Verizon Cellular phone, it rings with the NY State Police. If you have a Sprint Cellular Phone, it rings with the Buffalo 9-1-1, and if you have a Cellular One phone, it rings with the Erie County Sheriff. All of these agencies will either transfer you to the appropriate agency, or take your information, and call the appropriate agency).

How does 9-1-1 work?

Your 9-1-1 call will be answered by a 9-1-1 telecommunicator (dispatcher) who is trained in handling 9-1-1 telephone calls. The 9-1-1 telecommunicators are trained to ask questions to help determine the appropriate agencies to respond to the emergency.

What if my phone requires an access number for an outside line?

In some locations, such as office buildings, it may be necessary to dial an access number (usually the digit 9) to get an outside line before you can dial 9-1-1.

How do I use 9-1-1?

Remain calm. Speak clearly. Provide the 9-1-1 telecommunicator with the following information:

  • Exactly what the problem is.

  • Where the problem is.

  • The phone number you are calling from.

  • Your address and name, if requested.

If your call is for medical assistance, you will be asked a series of questions depending on the problem, to dispatch the proper care for your Medical emergency. You will also be given instructions on how to help the person who needs assistance, until the trained medical personnel arrive. These instructions include:

  • How to Stop Bleeding.

  • How to do Rescue Breathing or CPR.

  • How to help a Choking Victim.

  • How to deliver a Baby.

  • And many other instructions.

Please stay on the telephone. Answer the telecommunicator’s questions and follow any instructions you may be given.

Help us find you!

The 9-1-1 system is designed to display your house number, street name, and the municipality you actually line in - not your post office - to the 9-1-1 telecommunicator who answers your call. If you don’t know your house number, please contact your municipality. Remember, 9-1-1 is only a telephone number. A quick response depends upon the accuracy of vital information you provide and how well your location is addressed and marked.


Although not all our members belong to the emergency squad, all have emergency-medical training and are certified automated external defibrillator (AED) operators. Some are also certified EMTs. Officers respond to every first aid call and are usually the first emergency vehicle on the scene. The police cruiser is equipped with many medical supplies that the officers are trained to use. They can provide first aid, administer oxygen and/or CPR, and even provide life saving defibrillation when necessary. Patient information is relaid to the responding EMS members by radio and officers provide assistance to the EMS personnel as needed.


The Police Department provides house checks to residents who are away from their homes on business or vacations. Officers are notified of the homes that will be unoccupied and, as time permits, they check the exterior of the residence and neighborhood for suspicious activity, assuring themselves that the home/building is secure and free of unwanted guests. To obtain a check, please stop by or call the police department.


Although a home can not be entirely burglar proof, our officers may be able to assist you by providing tips and advice to safeguard your family and valuables. Contact our office or the Town of Hamburg Police Dispatch Center to arrange to have a Village officer stop by if you desire such information.


Fingerprinting of individuals for jobs, pistol permits, security clearance etc., is provided to residents free of charge. There is a nominal fee for non-residents. We presently fingerprint any child, through parental request, brought to the Hamburg Volunteer Fire Department’s annual open house. If you need an individual set of prints, or your organization would like your children’s prints taken, contact our office for information.


Applications for handicap parking permits may be picked up at our administrative offices during normal business hours. Once completed and signed by a doctor, permits are issued and recorded. Lost, stolen, or expired permits can be replaced there also. Records are maintained, and when there are inquires made by another jurisdiction as to the validity of a permit, an instant verification can be made. Removing lost or stolen permits from circulation cuts down on parking abuse.


The department has several officers that are trained and certified for bicycle patrols. In addition to their normal patrol duties these officers are able to patrol the more isolated areas in the village. They are able to gain access to alley ways, parks and playgrounds, creek bed areas, and back areas of businesses. These officers also provide safety lectures and bicycle rodeos during the warmer months. Gift certificates, donated by the Hamburg Dairy Queen, are given to children who continually wear their helmets when operating their bikes.

The department also maintains a log of all reported lost or stolen and found bicycles. When a bicycle is found, it is checked against those listed in the log book. If a match is found, the owner is notified to come to the police station to recover their bicycle. An auction of all unclaimed bicycles is usually held during the month of May. For further information contact our administrative offices during normal business hours.


The department also utilizes foot patrols.  These patrols increase an officer's visibility as well as providing for a more personal contact with residents, business owners, employees, and visitors to the Village.  The patrols are also used to provide the public with information and assistance as well as an increased sense of security.    


The department has a certified child restraint systems technician who is able to inspect and/or install various child seats and restraints.  This service is provided free of charge but requires a prior appointment.  Appointments can be made by contacting Officer Karen Ruh at 649-4501.                             


Tours of the department, vehicles and building, are common occurrences. We are proud to display our equipment and to explain to children how and when to call the 9-1-1 or dispatch center. We are also happy to arrange the presentation of speeches at your organizations’ meetings on any number of police-related topics. Please call our administrative offices for more information.

Official Website of the Village of Hamburg, New York. Copyright © 2014
Village of Hamburg | 100 Main Street | Hamburg, New York 14075 | 716-649-0200 | FAX 716-646-6558